FAQ
Frequently asked questions
Short answers to the questions buyers ask most often, grouped by topic. Each question has a link you can copy and share.
Laundry
How should a linen pilot check its item counts?
Prepare an expected identity list before the trial. Reconcile missed expected pieces, unexpected identities and repeated observations separately at receiving and dispatch. Include marked items outside the intended read zone, and agree how an operator corrects an exception before posting a stock event.
Is a temperature limit enough to validate a cleaning route?
Read the limit with its operating or survival meaning, duration and other stated conditions. Describe the complete cleaning and finishing route before choosing a candidate. A temperature value alone does not establish compatibility with chemistry, pressure, mechanical handling or attachment conditions that were not documented for that specification.
Should a linen trial include wet and packed loads?
Include the load states encountered at the chosen receiving or dispatch point. Record the expected identities before each trial and keep wet, dry, loose and packed presentations as separate conditions where they apply. A successful demonstration on one exposed piece should not be treated as validation of every operational load.
Should a uniform tag change when the garment is reassigned?
Keep the physical garment identity separate from its current wearer or account. Change the assignment in the business record. If a tag is replaced, retire the old association and commission the replacement against the same garment reference, preserving the history and avoiding a duplicate garment record.
What should a wash-cycle count actually represent?
Define the sequence counted as a cycle and keep its conditions with the log. State whether drying, finishing and rewash are included, and record the inspection and read criterion used at each checkpoint. A supplier-stated lifecycle specification and a measured result from your own route should remain clearly distinguishable.
Which process details belong in a laundry tag trial?
Record washing, extraction, drying, finishing and rewash stages, including their actual recipes and relevant exposure conditions. Note attachment method and position for each candidate. Inspect the tag and surrounding textile separately from read response. Compare the complete route with the exact model's documented limits instead of listing washing temperature alone.
Who should approve a laundry tag's position?
Have the garment or linen process owner review the proposed position, attachment and impact on normal use and finishing. Keep a drawing or photograph that operators can follow. Use the exact model's listed attachment method, and inspect the surrounding textile as well as the tag through the agreed process route.
On metal
Can a fixed-reader result predict handheld inventory performance?
Keep those setups separate unless a comparison has been measured under documented conditions. The reader, antenna arrangement and item presentation are part of the result. Trial the intended handheld route on the actual assets, recording expected identities and exceptions, rather than applying a fixed-reader catalogue figure to a different workflow.
Does reading a tagged tool case confirm all its contents?
A case identity represents the case. To check individual contents, register the expected tool identities and reconcile them during the kit trial. Keep missing tools and unintended reads separate, and define who can accept an incomplete kit. A case read alone should not be used as evidence that every tool is present.
How should a curved metal surface be described?
Provide the available area, curvature, permitted protrusion and proposed attachment location, ideally with a measured sketch. Check the selected model's documented placement requirements before installation. A flexible body description is not permission for an arbitrary bend. Include the exact curved installation in the trial rather than testing only on a flat reference surface.
Should an attachment change trigger another trial?
Record the change and assess the new installation. Adhesive, spacer, fastener, position and surface preparation are part of the mounting condition. Keep the earlier and revised results separate so an apparent radio difference can be traced to its setup. Confirm that the changed attachment remains approved for the asset's intended use.
Should an RFID-tagged asset keep a visible reference?
Keep a visible item reference when the workflow needs manual recovery or inspection. Associate it with the tag identity during commissioning. Define how an operator resolves an unread tag and how replacement preserves the item's history. The visible record helps handle exceptions without treating a new tag as a new asset.
What should be checked before selecting an on-metal tag?
Measure the approved mounting footprint and height, describe the metal asset and record its storage and handling conditions. Compare exact model attachment options and supplier-stated limits. Then test the installed candidate at the intended read point. The phrase on-metal does not establish that every model suits every metal geometry or process.
What should be checked for a printable on-metal model?
Confirm the model dimensions, supplied form, encoding workflow and the intended printing equipment with its documentation. Include marking requirements and placement on the asset. Printable is a construction description, not a compatibility result for every printer. Request confirmation for the exact model and process before planning a production encoding run.
Why do catalogue read distances need their test conditions?
A distance is meaningful only with its reader, power basis, antenna setup, mounting surface and success criterion. Preserve those conditions when comparing supplier-stated figures. If the conditions differ, use the figures as inputs to a trial plan rather than sorting candidates as though the distances were obtained in the same experiment.
Standards
Does an air-interface standard establish product approval?
An air-interface standard describes communication requirements. It does not replace equipment authorisation, conformity evidence or a country's spectrum conditions. Identify the actual standard and reader documentation needed for the deployment, and request any evidence relevant to the finished product separately. A protocol or band label should not be treated as a certification claim.
Does sharing a chip mean two tags perform alike?
A chip is one part of the finished tag. Compare the complete construction, dimensions, antenna arrangement, surface and mounting conditions as well as the documented chip functions. Evaluate candidate tags under the same reader setup. Do not transfer an installed read result from one model to another solely because the chip name matches.
How much tag memory should a buying brief request?
Start with the identifier scheme and any data that must actually be stored on the tag. Check the exact chip's documented memory organisation and available capacity. Keep item history in the application where appropriate. Asking for more memory without defining its contents does not resolve the commissioning or system-integration requirement.
How should the deployment country appear in an order?
Name the country and requested tag frequency variant, then confirm the intended reader configuration with the system integrator. A tag band and permission to operate a transmitter are separate matters. Keep the regional requirements in both the quote and pilot record, especially if the same asset will move between countries.
What should be recorded when tags are commissioned?
Keep the intended identifier scheme, written value, verification result and physical item reference. State which system owns the association and how replacements and retired identities are handled. A value that a reader can see is not enough unless the application can interpret it and associate it with the correct item.
Buying
Are sample quantities and shipping terms published?
Samples are handled per request. Ask for confirmation of the proposed models, quantities, availability, charges and shipping terms before arranging a trial. The catalogue does not publish an automatic sample entitlement or a universal delivery commitment. Keep the agreed sample scope with the pilot record so the tested items are identifiable.
How should I describe a required delivery date?
Give the required arrival date and destination, then ask which steps the proposed timing includes. Separate approval, preparation, dispatch and transport where they apply. Keep the agreed start event and delivery terms in the quote. A general lead-time phrase should not be treated as a confirmed arrival date.
What belongs in a private-label enquiry?
Separate branding, marking, encoding, packaging and any change to the tag construction. Provide the artwork requirements and explain who will approve the proposed output. Ask which requested items are available for the chosen model and which need additional assessment. Private label does not automatically include a new design or every custom deliverable.
What information helps define a test-kit request?
Describe the item and its surface, the usable attachment area, destination country, process exposure and intended read event. Include the reader and antenna setup if known, plus candidate model references. State what result the trial should establish. Availability, quantities and sample terms are confirmed for the request rather than assumed from a catalogue page.
What should an RFID tag quote request specify?
Name the model or selection constraints, regional variant, requested quantity, attachment method and any encoding, marking or packaging work. Add the delivery destination and required timing. Ask the quotation to distinguish the tag supply from custom work and transport scope so later comparisons use the same requirements.
What should be agreed before a tag pilot starts?
Write the expected item set, intended business event, read criterion and physical inspection checks before collecting results. Include outside items and a manual recovery procedure. Name the person who approves exceptions and the rollout decision. This makes the trial assess the intended workflow rather than merely demonstrate that a reader can observe a tag.
Where can I confirm the minimum order quantity?
Request the minimum for the exact model, variant and customisation scope. A standard model and a changed construction or packaging requirement may have different commercial terms. No numeric minimum is published for the catalogue. Treat any minimum as a confirmed quote condition rather than borrowing it from another item or an earlier enquiry.
Test it on your own surface
Samples are handled per request. The team confirms availability and terms by email.